Find information
Use Copilot to find business data and get assistance with questions about features and workflows.
Microsoft · Copilot & AI Agents
More support.
Right inside Business Central.
Find information faster, reduce routine work, and delegate suitable tasks to AI agents. Explore with mse where artificial intelligence can make a practical difference to your ERP work.
Copilot
Assistance for your everyday work.
Analyze data more easily
Group, filter, and analyze lists using natural-language instructions. We check availability and any preview status in your environment.
Prepare text
Draft item descriptions from existing attributes, then review and refine the content for accuracy.
AI agents
From assistance to focused process support.
Copilot helps with individual steps. Agents can handle defined tasks across multiple steps. A clear brief, appropriate permissions, and reviewable results are essential.
Sales Order Agent
Support quote and order creation from customer email requests, with the relevant review and approval steps.
Payables Agent
Assist with incoming vendor invoices, prepare information, and reduce manual data entry.
Features, languages, regions, and billing vary by agent. We assess the available capabilities and requirements for your organization.
Microsoft: AI capabilities
Extend & build
Custom agents: two different approaches.
Agent Designer in Business Central
The integrated Agent Designer lets you experiment with custom agents using instructions, roles, and permissions. It belongs to the AI development toolkit and is currently documented as a preview for sandbox environments.
Microsoft: Agent Designer (preview)Microsoft Copilot Studio
Microsoft Copilot Studio is a separate platform for building agents. It can support solutions connected to Business Central and other knowledge sources or services. Integration and access are configured deliberately.
Microsoft: Copilot Studio
Implementation with mse
Start with a worthwhile use case.
Choose the value
Together, we identify a time-consuming task where AI could provide measurable support.
Define responsibility
Data access, human oversight, and handling incorrect results are part of the design from the start.
Test in practice
We review availability, licensing, and possible consumption charges, test representative cases, and assess the results.
Content checked September 8, 2026. Before deployment, we review availability and preview features for your Business Central environment.
Consulting Team
Where could AI lighten your team’s workload?
Our Consulting Team will discuss a suitable starting point, from integrated Copilot assistance to a clearly defined agent scenario.